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RETAIL CUSTOMER REFUND POLICY
Welcome to Weatherly Farms! We Guarantee Your Satisfaction. The best just got better!  It's very rare, but if for any reason you are not satisfied with your purchase, we want to know about it. We stand behind our products 100%.

We guarantee the quality of everything we sell. If you think something doesn't match up to our description of it, you may return the unused portion for a 100% refund or exchange. The original shipping & handling charges are non-refundable.  The offer is void if product is more than 50% used.

All returns must be authorized by Weatherly Farms in writing prior to returning the item(s) for a refund or exchange. Please contact your Weatherly Farms Associate for assistance or simply contact Customer Service using the contact information below. Customer Service will provide you with a "Return Merchandise Authorization Number" (or "RMA") to be displayed on the outside shipping carton. Please don't ship products without an RMA number. Packages that are returned without an RMA number will be refused.

Return the unused portion of your item(s) within 30 days from the date of purchase.  We need you to return the unused product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren't completely satisfied. It is mandatory to include the RMA and purchase order number, which is equivalent to your sales receipt.

Once we receive your return, we will gladly exchange your item(s) or return your money provided you followed the instructions set forth above. Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.

Defective Products:
If you believe the product is defective, you must contact us within ten (10) days from the delivery date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by Customer Service in writing. We will inspect the defective product upon receipt.

Damaged or Undelivered Product:
If product appears to have been damaged during the shipping process, you are responsible to contact us within ten (10) days from the delivery date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment unless instructed by Customer Service in writing. We will inspect the damaged product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the anticipated or actual delivery date.

Customer Service:
Email:   info.wfcbd.net
Phone: 1-877-367-2231
Hours: Monday to Friday, 8:30 AM to 6:30 PM Pacific Time

Our Address:
Weatherly Farms, Inc.
P.O. Box 174
Panaca, NV 89042
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